Policies

Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be fair and transparent:

• 45+ days before the trip start date: 95% refund of the total trip cost.
• 30–44 days before the trip start date: 75% refund of the total trip cost.
• 15–29 days before the trip start date: 50% refund of the total trip cost.
• 8–14 days before the trip start date: 25% refund of the total trip cost.
• 7 days or less before the trip start date: No refund.

For group trips, if you find a replacement for yourself, we will provide a 100% refund.

For tailored trips, we will liaise with our partners to secure the best possible refund or credit voucher, though we cannot guarantee a full refund.

Privacy Policy

Your privacy is important to us. This policy outlines how we handle your personal information:

Information We Collect:

• Personal details (e.g., name, email, phone number) provided during bookings or inquiries.
• Payment information for processing transactions.
• Travel preferences and feedback to enhance our services.
• Media (photos/videos) shared by you or captured during trips, with your consent.

How We Use Your Information:

• To process bookings and provide personalized travel experiences.
• To communicate important updates and promotional offers.
• To improve our services based on feedback and usage patterns.
• To share trip memories on our platforms, with your permission.

Data Protection:

We implement appropriate security measures to protect your data. However, no method of transmission over the internet is 100% secure.

Third-Party Sharing:

We may share your information with trusted partners (e.g., accommodations, guides) solely for the purpose of facilitating your trip. We do not sell your data to third parties.

Contact Us:

If you have any questions or concerns about your privacy, please reach out to us at hello@talesofnortheast.com.

Terms & Conditions

By using our services, you agree to the following terms:

• Bookings: All bookings are subject to availability and confirmation. Full payment is required to secure your reservation.
• Travel Documents: You are responsible for obtaining valid travel documents, including visas and permits.
• Health & Safety: Please inform us of any medical conditions or dietary restrictions in advance.
• Liability: Tales of Northeast is not liable for any loss, injury, or damage incurred during the trip, except where required by law.
• Conduct: We reserve the right to remove any participant whose behavior is deemed disruptive or harmful to the group.
• Changes to Itinerary: We may modify itineraries due to unforeseen circumstances (e.g., weather, political unrest) to ensure safety and quality of experience.

These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Guwahati, Assam.